As a field and as a department, customer support is no longer relegated to the kids’ table. Customers are afforded more options than ever, and as a result, their expectations in terms of service and support are soaring. In order to satisfy them, your business requires a crack support team. Here are five customer support […]
Aircall is excited to announce our partnership with WeWork on the launch of their new WeWork Service Store, a brand-new integrated hub for business services that gives members the freedom to do what they love without the hassles of traditional business management. Aircall’s partnership with WeWork fits in perfectly as the platform has teamed up […]
The switch to a VoIP phone system can be tricky. A strong, reliable internet connection isn’t the be-all, end-all to a seamless experience. If your installation isn’t properly configured and if your hardware isn’t up to snuff, you’ll find that VoIP issues keep cropping up and hindering your ability to place calls. We know that […]
There are many factors which will determine the success or failure of an outbound call effort. Most of these factors can be tipped in your favor with the right planning and preparedness. Approaching an outbound campaign requires a sound outbound calls strategy. Detail your outbound calls strategy Your outbound call strategy needs to be defined […]
More and more businesses and teams lean in favor of working across time zones, but engineering the success of remote teams is a balancing act. Managing a team working across time zones conjures up chilling imagines: missed meetings, botched communication, teammates in Asia staying up late to chat to a Californian having his morning coffee. […]
Whether you’re working sales or support, a great deal of your time is dedicated to after-call work. Aircall wants to help agents breeze through their after-call work by introducing a brand new feature : wrap-up time. When a call ends, agents need some time to perform the tasks relative to post call work. These include […]
When your operation is in its infancy, it’s easy to dispense personal, dedicated, effective customer support. However, as your business grows (and if you offer excellent customer service, chances are, it will), so will your support team. You’ll have to scale customer support, and this is where things get complicated. When your reach is limited, […]
For this article, we sat down with customer service expert Shep Hyken and discussed the growing prevalence of AI in customer service and its influence on the industry. Due to the expansion and popularisation of customer service AI, consumer expectations have shifted. Moreover, AI-assisted customer service is often coolly received by consumers and service workers […]
Consumers don’t purchase products primarily for their functions. In fact, function is simply a means to deliver what a customer really wants: benefit. A customer buys a product for the perceived benefit he will gain from it. This perceived benefit, in addition to his opinion of the product, are what create customer perceived value. Customer […]
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